Frequently Asked Questions

Browse our catalog, add items to your cart, and proceed to checkout. You can pay by credit card or, if your account is approved for net terms, select "Pay on Terms" at checkout. Once submitted, you'll receive an order confirmation email with your order number and estimated delivery date.

We process orders quickly, so changes are time-sensitive. If your order hasn't shipped yet, contact us immediately at 718-689-6745 or email accounting@mapdiamondtools.com and we'll do our best to accommodate your request. Once an order has shipped, it cannot be modified — but you can initiate a return after delivery.

Log in to your account and navigate to My Orders to see real-time status updates. You can also use the Track Order link in the top bar with your order number and email address — no login required.

There is no minimum order for standard purchases. However, some promotional pricing or free shipping offers may require a minimum cart value. Any applicable thresholds will be clearly displayed during checkout.

Yes. Go to My Orders in your account, find the order you want to repeat, and click Reorder. All eligible items will be added to your cart at current pricing. You can then adjust quantities before checkout.

We offer UPS Ground, UPS 2nd Day Air, and UPS Next Day Air for domestic shipments. Freight/LTL shipping is available for heavy or oversized items. Shipping rates are calculated in real time at checkout based on weight, dimensions, and destination.

Most in-stock items ship within 1–2 business days. Transit times depend on your location and selected shipping method:

• Ground: 3–7 business days
• 2nd Day Air: 2 business days
• Next Day Air: 1 business day

Custom or special-order items may require additional processing time, which will be noted on the product page.

Free ground shipping is available on qualifying orders. The minimum order amount for free shipping (if applicable) will be displayed on the promotional banner at the top of the store. Some exclusions may apply for oversized, heavy, or freight-only items.

We currently ship within the contiguous United States. For international inquiries, please contact our sales team at accounting@mapdiamondtools.com to discuss your requirements and obtain a custom quote.

Once your order ships, you'll receive a shipping confirmation email with a tracking number and carrier link. You can also view tracking information in My Orders within your account.

We accept returns within 30 days of delivery for most items in their original, unused condition and packaging. Custom-fabricated or special-order products may not be eligible for return. A restocking fee may apply depending on the product. Contact us to initiate a return.

Contact our customer service team at 718-689-6745 or email accounting@mapdiamondtools.com with your order number and reason for the return. We'll provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.

Yes. When you contact us to initiate a return, let us know what item you'd like instead. We'll arrange the exchange and ship the replacement as soon as we receive the original item, or immediately if you prefer to pay for the replacement upfront.

We're sorry about that. Please contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange a replacement or full refund at no additional cost to you, including return shipping.

Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days. Credit card refunds may take an additional 1–2 billing cycles to appear on your statement. For orders paid on terms, we'll issue a credit memo to your account.

Click the Sign In link at the top of the page and select Create Account. Fill in your business information, email, and a secure password. Once registered, you'll have access to order tracking, saved addresses, and order history.

Click Sign In, then select Forgot Password. Enter the email address associated with your account and you'll receive a password reset link. The link expires after 24 hours for security purposes.

Yes. If your organization has a team account, account owners and admins can invite team members with different roles and permissions. Team members can place orders, and you can require approval for purchases above a set spending limit. Manage your team from Account > Team.

Log in and go to Account > Addresses. You can add, edit, or remove saved addresses. You can also set a default shipping and billing address that will be pre-filled at checkout.

Navigate to Account > Payment Methods to view, add, or remove saved credit cards. Card numbers are securely stored — we never store full card details on our servers. You can set a default card for faster checkout.

Use the search bar to search by product name, part number, or keyword. You can also browse by category using the main navigation menu. Each product page includes detailed specifications, dimensions, and compatibility information to help you choose.

Yes. Prices on the storefront reflect the latest pricing for your account. If you're logged in and your account has a negotiated price level, you'll see your custom pricing. Guest visitors see standard retail pricing.

If an item is temporarily unavailable, the product page will indicate its stock status. In most cases, you can still place an order and we'll fulfill it as soon as the item is back in stock. For critical timelines, contact us for estimated availability and potential alternatives.

Yes. We offer competitive pricing for large quantity orders. Contact our sales team at accounting@mapdiamondtools.com or call 718-689-6745 to discuss volume pricing for your project.

Absolutely. We carry an extensive catalog and not every item is listed online. Contact us with the product details, specifications, or part number you're looking for and we'll source it for you.

We accept Visa, Mastercard, American Express, Discover, and Apple Pay / Google Pay. Approved business accounts can also pay via Net Terms (invoiced with payment due within the agreed period).

If your business account is approved for net terms, you can select "Pay on Terms" at checkout. Your order will be processed and shipped, and you'll receive an invoice with payment due within your agreed terms (e.g., Net 30). Payments can be made by check, ACH, or wire transfer.

Yes. All transactions are processed through Authorize.net, a PCI DSS Level 1 certified payment gateway. Your card information is encrypted in transit and tokenized for storage — we never see or store your full card number.

Yes. During checkout, you'll find a PO Number field where you can enter your organization's purchase order reference. This will appear on your order confirmation and invoice for easy reconciliation.

Invoices for completed orders are accessible in My Orders. Click on any order to view or download the invoice as a PDF. For net terms customers, invoices are also sent to your registered email address upon shipment.